Feature Request

Dashboard that shows data of time between when a conversation is flagged for attention and when the Customer Service Reps answer/address the conversation? For example, maybe they answer 50% of the flagged conversations in less than 5 minutes, but maybe they answer the other 50% of flagged conversations in 30 minutes.

An option that will allow users to copy the dashboard from one account to another.

The ability to download the date so we can analyze it

create dynamic bar graph through the data showing # / % in any given time period of all the stages of the sales funnel, so we can see where in the sales funnel are the biggest dropoffs

Add an option to view the error rate per campaign